Shipping Policy

We know how vital supply stock is to your business, so we picked the best couriers, Canada Post and FedEx, to ensure consistent and on-time shipping.

Quick Recap

  • The shipping fee added at checkout is an estimation only; learn more.
  • We process orders within one business day and ship within 1-7 business days. 
  • We do not ship to P.O. boxes or outside Canada.
  • No return or exchange, or refund; all sales are final. Go to Return Policy.

Keep reading to find more details about our shipping process and restrictions.

Shipping Fee

Shipping and handling fee is estimated for each province differently. Shipping rates may be revised depending on your order; if you place a very small or large order, the shipping costs may be reduced or increased, depending on the order, and we will inform you of any changes. Please note that in most Urban cities in Canada, shipment usually takes 2-5 business days for shipment to arrive, but in smaller towns can take up to 7 business days. Please note these estimated shipping charges are the charge we take on most orders. If your purchase includes heavy and oversized items, we may revise the shipment amount and contact you if any changes are made.

We offer Canada-wide fast shipping.

Shipping Time

Orders generally process in 1-2 business days, and most orders ship the next day. Please note that orders placed after 12:00 PM EST will only be processed the following business day. Shipping time will be an additional 1-7 business days depending on your shipping address. In some rare cases, if we do not have the item(s) in stock, but our warehouse has ordered the item(s), we might wait a few days for the item to arrive, then we will ship out the order. 

Province Duration
Ontario 1-3 business days
British Columbia 2-7 business days
Alberta 2-7 business days
Saskatchewan 2-7 business days
Manitoba 2-7 business days
Quebec 1-5 business days
New Brunswick 2-7 business days
Nova Scotia -7 business days
Prince Edward Island 2-7 business days
Newfoundland 2-7 business days
Northwest Territories 2-7 business days

Expect shipping delays of up to 7 days in December.

FedEx Logo

We ship with Canada Post and FedEx Shipping.

P.O Box

Our Carriers do not deliver to P.O. boxes – the shipping address has to be where someone can physically accept the package.

Pick Up Option

If you want to pick up an online order at our physical retail location, select the "pick-up" option before checking out when selecting shipping methods. Once you have chosen this option, our online sales department will contact you by phone to arrange the best time to pick up your online order. The online order pick-up option is only available if you pay with Interac e-transfer or physically at the cashier in-store on the pick-up day.

Back Orders

We do not back order any products and may not contact you about this. Your packing list will indicate any items that have not been shipped with your order. You will NOT be charged for these items and need to reorder them if and when they become available.

Furniture and Equipment 

Some furniture and equipment may be shipped directly from the manufacturer to your business location if we do not have them in stock. The manufacturer will arrange the shipping fees. Contact our sales department.

Hazmat Items

We do not ship hazardous items such as solvents and liquid removers (alcohol, acetone, non-acetone, and thinners). It increases the cost of shipping substantially and delays the shipping process. We do sell these products in our store location and suggest that you come in to purchase these items directly - or purchase them locally if you are located elsewhere. We apologize for the inconvenience.

Our Delivery Service

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