Shipping Policy
We know how vital supply stock is to your business, so we picked the best couriers, Canada Post and FedEx, to ensure consistent and on-time shipping.
Quick Recap
- The shipping fee added at checkout is an estimation only; learn more.
- We process orders within one business day and ship within 1-7 business days.
- We do not ship to P.O. boxes or outside Canada.
- No return or exchange, or refund; all sales are final. Go to Return Policy.
Keep reading to find more details about our shipping process and restrictions.
Shipping Fees
Shipping and handling fees are estimated based on your province. Rates may change depending on the size of your order; smaller or larger orders could lead to adjusted shipping costs, and we’ll notify you of any changes. Please note that the estimated charges apply to most orders, but for heavy or oversized items, we may revise the shipping cost and contact you if necessary.
Free Delivery
Orders of $200 or more are eligible for free delivery across Ontario within 1-2 business days.
Conditions
- This excludes furniture and bulk-sized products such as lotion, salt, scrub gallons, cases, buckets, and similar items.
- The order must be $200 or more before taxes to qualify.
- Excluding: Thunder Bay, Sturgeon Falls, Sault St. Marie, North Bay, Cochrane, Timmins, Beachville, Powassan, Keswick, Noelville and other rural areas.
We will apply free delivery for eligible orders meeting the criteria.
Shipping Time
Orders generally process in 1-2 business days, and most orders ship the next day. Please note that orders placed after 12:00 PM EST will only be processed the following business day. Shipping time will be an additional 1-7 business days depending on your shipping address. In some rare cases, if we do not have the item(s) in stock, but our warehouse has ordered the item(s), we might wait a few days for the item to arrive, then we will ship out the order.
| Province | Duration |
|---|---|
| Ontario | 1-3 business days |
| British Columbia | 2-7 business days |
| Alberta | 2-7 business days |
| Saskatchewan | 2-7 business days |
| Manitoba | 2-7 business days |
| Quebec | 1-5 business days |
| New Brunswick | 2-7 business days |
| Nova Scotia | 2-7 business days |
| Prince Edward Island | 2-7 business days |
| Newfoundland | 2-7 business days |
| Northwest Territories | 2-7 business days |
Expect shipping delays of up to 7 days in December.
We ship with Canada Post and FedEx Shipping.
P.O Box
Our Carriers do not deliver to P.O. boxes – the shipping address has to be where someone can physically accept the package.
Pick Up Option
If you want to pick up an online order at our physical retail location, select the "pick-up" option before checking out when selecting shipping methods. Once you have chosen this option, our online sales department will contact you by phone to arrange the best time to pick up your online order. The online order pick-up option is only available if you pay with Interac e-transfer or physically at the cashier in-store on the pick-up day.
Back Orders
We do not back order any products and may not contact you about this. Your packing list will indicate any items that have not been shipped with your order. You will NOT be charged for these items and need to reorder them if and when they become available.
Furniture and Equipment
Some furniture and equipment may be shipped directly from the manufacturer to your business location if we do not have them in stock. The manufacturer will arrange the shipping fees. Contact our sales department.
Hazmat Items
We do not ship hazardous items such as solvents and liquid removers (alcohol, acetone, non-acetone, and thinners). It increases the cost of shipping substantially and delays the shipping process. We do sell these products in our store location and suggest that you come in to purchase these items directly - or purchase them locally if you are located elsewhere. We apologize for the inconvenience.
Return Policy
No return or exchange, or refund; all sales are final.
Shortages/Damages
When receiving your shipment, always check to ensure you have received all your packages. You should check the missing package on the delivery receipt if you are missing a box. Please get in touch with the courier as soon as possible to notify them that not all packages for your order were delivered. Any loss, short shipment, or damage must be reported to Nails R Us within 24 hours of receipt of your order.
Visit our contact us page to reach out to us.
Our Delivery Service