For Licenced Professionals & Businesses Only
Find Answers to the most frequently asked questions:
- Can I order online and pick it up in the store?
- Can someone else pick up my order?
- Do you offer curbside pickup?
- How long does it take to ship the order?
- What is the estimated time for shipping?
- What should I do if there are missing items in my shipment?
- How can I track my order?
- How do I know if my order went through?
- Do you accept returns?
- How can I change my account email?
- Do you offer advice on what products to buy?
- How can I change my shipping address?
- Why is there a pending authorization charge on my credit card?
Can I order online and pick it up in the store?
Yes, you can order online and pick up in-store. You will be offered the Pickup In Store option at checkout, and you can select the date and time for the pickup.
Can someone else pick up my order?
Yes, you can mention in the comment box that you'd like an alternate person to pick up your order during checkout. They will need to bring a Government issued ID and/or a copy of the Order Confirmation email. If you did not add an alternate person to pick up your order, they could bring a copy of the order confirmation email to the store when picking up your order.
Do you offer curbside pickup?
Curbside pickup is now offered where permitted by local regulations.
How long does it take to ship the order?
We usually process orders within one business day. We are working on getting orders out as quickly as possible. Given the high volume, please allow additional 1-3 business days for orders to ship.
What is the estimated time for shipping?
We offer two shipping methods, 1-4 Business Days and 4-8 Business Days; during holidays, we may receive increased volume; please allow additional 1-3 business days for deliveries once your order has shipped.
What should I do if there are missing items in my shipment?
Items from your order confirmation may have been canceled from your order due to inventory availability. Please check your final invoice as this will contain the things we shipped and the amount we charged you. Unfortunately, our system does not support backorders.
How can I track my order?
You will receive a shipment confirmation email with your order's tracking number(s) once it has shipped. Orders may be fulfilled in multiple shipments and may receive several emails. If you need assistance with your order, please provide the order number and email address used to purchase the Contact Us Form, and a Customer Care representative will assist you as soon as possible. Due to high volume, response times may be delayed.
How do I know if my order went through?
You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.
Do you accept returns?
Unfortunately, we do not accept returns; all purchases are final sales. Please visit our Returns & Exchanges page for more information.
I need advice on what products to buy.
We'd love to answer questions about our products; you may visit us in-store, call us, send us your question by email or use our Contact Us Form to send us a message. We are here to help!
How can I change my shipping address?
If you're looking to change your shipping address for an order, we may be able to help you if the order hasn't shipped yet; please get in touch with us to find out. If you'd like to update your shipping address for future orders, you may do that in the Address Book in your account.
Why is there a pending authorization charge on my credit card?
Your credit card will show a pending authorization for the full amount of your total order. An actual charge will not be processed until your order has shipped. The actual charge may be more or less after we get the final cost for the shipping. Learn more about our Shipping Policy.